Course info

In this course, participants will learn how to handle anger and confrontation, strengthen relationships, and effectively navigate small disputes as well as highly charged arguments.

·       Assess your conflict style

·       Understand differences in others and how to respond to them

·       Use a proactive approach to preventing conflict

·       Manage emotions for positive outcomes

·       Defuse anger and avoid confrontation

·       Create a positive work environment and develop a professional code