In this one-day course, participants will learn a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
· Receive an introduction to conflict resolution and the Thomas-Kilmann Instrument
· Learn how to create an effective atmosphere and mutual understanding for resolving conflict
· Understand how focusing on individual needs and getting to the root cause of conflict benefits resolution
· Learn how to generate options and build a solution for mutual gain
January 5, 2023 8:30am - 12:30pm Virtual Training