In this one-day course, participants will learn how to be successful and effective in any workplace and be professional in their approach to all situations. Great communicators are made, not born. It’s a matter of having the right knowledge and tools. After this training, participants will feel confident and comfortable communicating with diplomacy, tact, and professionalism.
- Understand and cultivate top-notch communications skills
- Recognize that effective, tactful communication preserves relationships, builds credibility, and demonstrates thoughtfulness
- Discuss strengthening credibility and work relationships
- Learn powerful listening skills
- Identify positive persuasion
- Learn how some conversations require the utmost skill in diplomacy and finesse